Quick answer
AIFareFinder monitors your flights after booking. If a disruption is detected — cancellation, significant delay, or schedule change — our system flags it and an agent opens a rescue case before you need to contact us. For changes and cancellations, we manage the airline claim on your behalf. Support is available 24/7.
How proactive rescue works
When something changes on your booking, you should not have to find out at the airport. Here is what happens when a disruption is detected.
Our operations platform monitors flight status after every booking. If a delay, cancellation, or significant schedule change is detected, the system flags it automatically — before you know something has gone wrong.
A rescue case is created in our operations workbench. An agent is assigned to review your options: available rebooking alternatives, involuntary rerouting entitlements, and any airline waiver policies in effect.
You are contacted by email — and by phone for urgent disruptions — with your rebooking options. You do not need to queue with the airline or hunt for alternatives yourself.
Once you choose an alternative, we rebook and reissue. If the disruption entitles you to a refund or airline compensation, we manage that claim on your behalf.
What can we help with?
Delay, cancellation, or schedule change affecting your booking — flagged proactively.
Need a same-day or emergency alternative for a missed or cancelled flight.
Questions about fares, baggage rules, or which route to choose before you book.
Need to modify or cancel an existing booking — we handle fare rules and fees.
Common disruption scenarios
My flight was cancelled by the airline
You are entitled to a full refund or rebooking at no additional cost. AIFareFinder submits the rebooking or refund request on your behalf and advises on the fastest resolution path.
My flight was delayed by more than 3 hours
Depending on the route and airline, you may be entitled to compensation, meals, or accommodation. We advise on what applies and support your claim.
The airline changed my schedule without asking
If the schedule change is significant (typically 2+ hours), you have the right to cancel with a full refund or request a free alternative. We review the airline's policy and advise on your options.
I need to change my flight after booking
We review your fare rules and advise on change fees, availability of alternative dates, and whether your fare bucket allows changes. For time-sensitive changes, we act fast.
I missed my flight
We check your fare rules for 'flat tyre' policies or rebooking provisions, and work with the airline to find the next available alternative. Outcomes depend on the fare purchased.
Get in touch
Available 24/7
Specialists on duty around the clock — including weekends and holidays.
Proactive outreach
For disruptions on monitored bookings, we may contact you before you contact us.
Existing booking?
Have your booking reference ready — it helps us pull up your itinerary and respond faster.
Frequently asked questions
What does 'proactive rescue' mean?
Proactive rescue means AIFareFinder monitors your flight status after booking and opens a rescue case when a disruption is detected — before you need to call us. An agent reviews your options and contacts you with alternatives rather than waiting for you to discover the problem.
How quickly will AIFareFinder respond to a disruption?
For active disruptions on monitored bookings, our system flags issues within minutes. An agent reviews the case and contacts you typically within 30-60 minutes for urgent situations. For non-urgent support requests, average response time is under 12 minutes.
What happens if the airline changes my flight?
If the schedule change is significant (typically 2 hours or more), you have the right to either accept the new schedule, choose a different flight, or cancel for a full refund. AIFareFinder advises you on which option is available under the airline's policy and handles the change.
Will AIFareFinder help with refunds?
Yes. If you are entitled to a refund — due to airline cancellation, significant schedule change, or applicable fare rules — we submit the refund request on your behalf and track its progress.
Is there an extra charge for disruption support?
Disruption monitoring and rescue case management are included as part of AIFareFinder's service for bookings made through us. There is no additional charge for proactive rescue handling. Changes to your ticket that involve a fare difference or airline change fee are separate.
What if my flight disruption happens outside business hours?
AIFareFinder operates 24/7. Urgent disruptions — cancellations and significant delays — are prioritized regardless of time of day. For time-sensitive situations, contact us directly by email and mark your message as urgent.