Refunds & Changes

Understanding Fare Types

Airlines offer different fare types with varying levels of flexibility:

How to Request Changes

To request changes to your booking:

1. Log into My Trips and locate your booking
2. Review your fare conditions for change eligibility
3. Contact our support team at team@gdtours.co
4. Provide your booking reference and requested changes
5. Our team will process the request and confirm any applicable fees

How to Request Refunds

To request a refund:

1. Review your fare conditions to confirm refund eligibility
2. Contact our support team at team@gdtours.co with your booking reference
3. Provide the reason for your refund request
4. Our team will process the request according to airline policies
5. Approved refunds are typically processed within 7-14 business days

Airline-Initiated Changes

If an airline makes significant changes to your flight (schedule changes, cancellations, route changes), you may be entitled to a full refund or rebooking at no additional cost. Our proactive support team monitors for these changes and will reach out to assist you.

Travel Credits

Some non-refundable fares may offer travel credits instead of cash refunds. These credits can be used for future bookings with the same airline. Credit validity periods vary by airline.

Processing Times

• Change requests: 1-3 business days
• Refund approvals: 3-5 business days
• Refund processing to original payment method: 7-14 business days
• Travel credit issuance: 3-5 business days

Contact Support

For all refund and change requests, please contact our support team at team@gdtours.co. Our specialists are available 24/7 to assist you.