How refunds and changes work
Every change and refund request is handled by a specialist who reviews your fare rules before advising you. We do not automate decisions that depend on airline policy.
Quick answer
Email team@gdtours.co with your booking reference. A specialist reviews your fare conditions and responds with your options before anything is actioned. Refunds from airline-initiated cancellations are processed within 7–14 business days once approved.
How the request process works
1. Submit your request
Email team@gdtours.co with your booking reference and what you need. Include your departure date and any urgency. For disruptions, mark your message as urgent.
2. Specialist reviews fare rules
A specialist checks your specific fare conditions: change eligibility, refundability, applicable fees, and whether any airline waiver policy is in effect.
3. Options presented to you
You receive a clear summary of your options — with costs confirmed before anything is actioned. We do not charge or change a booking without your explicit approval.
4. Request actioned and tracked
Once approved, the change or refund is submitted. You receive confirmation and, for refunds, progress updates until the amount is returned.
Understanding fare types
Eligibility for changes and refunds depends on the fare class purchased. A specialist can confirm exactly what applies to your ticket.
Flexible / Refundable fares
Allow changes and cancellations with reduced or no fees. Cash refunds are typically available. Best for travelers with uncertain dates.
Semi-flexible fares
Changes allowed with a fee. Cancellations may yield a travel credit rather than a cash refund. Fees vary significantly by airline and route.
Non-refundable / Basic fares
Base fare is generally non-refundable. However, taxes and fees are often refundable even on non-refundable tickets. Airline-initiated cancellations override this condition.
Airline-initiated changes
If the airline cancels or significantly changes your flight (typically 2+ hours), your non-refundable condition may not apply. You may be entitled to a full refund or free rebooking.
Processing times
Frequently asked questions
How do I request a change or cancellation on my AIFareFinder booking?
Email team@gdtours.co with your booking reference and what you need changed. A specialist reviews your fare rules and responds with your options — including any applicable fees — before anything is actioned. For time-sensitive requests, mark your email as urgent.
How long does a refund take to process?
After a refund is approved, the airline typically processes it within 7–14 business days. For airline-initiated cancellations or significant schedule changes, the airline is required to return the fare. AIFareFinder submits the claim on your behalf and tracks its progress.
What happens if my request depends on airline fare rules?
A specialist reviews your specific fare conditions before advising you. We check whether your ticket class allows changes, whether fees apply, and whether the airline currently has any waiver policies in effect. We will not action a change without confirming the cost to you first.
Does AIFareFinder charge for processing a refund or change request?
AIFareFinder does not charge a separate fee for processing requests on existing bookings. If the change involves a fare difference or an airline-imposed change fee, those costs are passed through at cost and disclosed before actioning.
What if the airline cancelled my flight?
If the airline cancels your flight, you are entitled to either a full refund or an alternate routing at no additional cost. AIFareFinder detects significant disruptions proactively and may open a rescue case on your behalf before you contact us. We submit the refund or rebooking request with the airline.
Can I get a travel credit instead of a refund?
Some non-refundable fares allow a travel credit rather than a cash refund. If this applies to your ticket, a specialist will advise on the credit amount, validity period, and which future bookings it can be applied to. We do not automatically convert refund entitlements into credits without your approval.
My fare rules say non-refundable. Does that mean I cannot get anything back?
Not always. Even on non-refundable tickets, airlines often retain only the base fare and refund taxes and fees. For airline-initiated cancellations or significant changes, your rights override the non-refundable condition. A specialist will advise on exactly what is recoverable from your specific ticket.
How will I know when my refund or change is processed?
You will receive an email confirmation once the request is actioned. For refunds, AIFareFinder will notify you when the claim is submitted to the airline and again when the refund is confirmed. Refund timelines depend on your payment method and the airline.
Submit a request
Email team@gdtours.co with your booking reference. Specialists are available 24/7. Urgent requests should be marked as such.
Corporate information
AIFareFinder, GlobalDuniya, and GDtours are DBAs of GDTRAVEL USA LLC.
GDTRAVEL USA LLC operates in the USA including Florida (FL) and Washington (WA), and provides required Seller-of-Travel disclosures at checkout where applicable.
Parent company: Globefirst Innovative Traveltech, Canada — IATA GoLite #61597045.